Terms of sale

This website is operated by My Store (“we”, “us”, “our”). We sell clothing, footwear and accessories to consumers, with prices shown in pounds sterling and orders shipped from the United Kingdom.

Trading name

My Store

Registered name

[registered company name]

Company number

[company registration number]

VAT number

[VAT registration number, if registered]

Trading address

[registered trading address]

Email

[contact email address]

If any detail above is shown in brackets, it has not yet been published on this page. Please ask us by email and we will confirm it.

These terms apply to every order you place with us. Please read them before ordering — by placing an order you accept them. We may update them from time to time; the version that applies to your order is the one published on this page when you placed it.

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.

Placing an order is an offer to buy. We will send you an acknowledgement that we have received it, which is not yet an acceptance. A contract between us comes into existence only when we send you a dispatch confirmation for the items being sent. Where an order covers several items, the contract covers only the items confirmed as dispatched.

We may decline an order — for example if an item is out of stock, if we identify an error in the price or description, if we are unable to authorise your payment, or if we suspect fraudulent use. If we decline after you have paid, we will refund you in full.

All prices are in pounds sterling (GBP) and, where VAT applies, are shown inclusive of UK VAT at the prevailing rate. Delivery charges are not included in the item price; they are calculated and shown to you at checkout before you pay.

We take care over our pricing, but errors happen. If we discover an error in the price of what you ordered before we accept the order, we will contact you to ask whether you wish to continue at the correct price or cancel. If a pricing error is obvious and could reasonably have been recognised by you as a mistake, we may cancel the order and refund you in full.

Payment is taken at the time of purchase through our secure payment provider. We accept the payment methods shown at checkout. Card details are handled by the payment provider and are never stored by us.

Where part of the purchase journey begins on another website and finishes at our checkout, the sale is still made on these terms and the seller named in clause 01 is your contracting party.

Delivery options, costs and estimated timescales are shown at checkout and set out on our Shipping & Delivery page. Unless we agree a longer period with you, we will deliver within 30 days of the day the contract is formed.

Goods are at your risk from the time they are delivered to the address you gave us, or to a person or safe place you nominated. Ownership passes to you once we have received payment in full.

If no one is available at the address and the goods cannot be posted through, the carrier will leave a notice. If delivery is repeatedly unsuccessful and the goods are returned to us, we will contact you to arrange redelivery, which may incur a further charge.

How to cancel, how long you then have to send the goods back, who pays return postage and how quickly we refund are all set out in full on our Returns & Refunds page, which forms part of these terms and includes the model cancellation form.

Under the Consumer Rights Act 2015, the goods we supply must be of satisfactory quality, fit for purpose and as described. These rights are in addition to your right to change your mind, and nothing in these terms limits them.

• Within 30 days of delivery — if the goods are faulty, you have the short-term right to reject them for a full refund.
• After 30 days and within six months — you can ask us to repair or replace the goods; if that is unsuccessful you are entitled to a refund, which may be reduced to reflect use.
• Later than six months — you may still have rights, for up to six years from delivery in England, Wales and Northern Ireland, and five years from discovery in Scotland.

Please write to us at [contact email address] with your order number and a photograph of the fault, and we will tell you how to proceed. We pay the cost of returning faulty goods.

Fair wear and tear, damage caused by accident or misuse, and damage caused by failing to follow the care instructions supplied with a garment are not faults.

We photograph every piece as faithfully as we can, but screens vary and the colour you see may differ slightly from the garment itself. Natural fibres and vegetable-tanned leather also vary between batches, and slight irregularities in weave, grain and shade are characteristic of the materials rather than defects.

Measurements given in product descriptions are approximate. Stock is limited and we may change or withdraw a piece at any time before your order is accepted.

You do not need an account to order, but if you create one you are responsible for keeping your password confidential and for activity carried out under it. Tell us promptly if you believe someone else has gained access. We may suspend or close an account that is being used unlawfully.

The content of this site — text, photography, layout and the names and marks we trade under — belongs to us or our licensors and is protected by copyright and trade mark law. You may view and print pages for your own personal use; you may not reproduce, resell or systematically extract any part of the site without our written permission.

You must not misuse the site by knowingly introducing malicious code, by attempting to gain unauthorised access to it, or by using it in any way that is unlawful.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the goods, or for any other liability that cannot lawfully be excluded.

We supply our products for domestic and private use. If you use them for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

We are not liable for delay or failure to perform caused by something outside our reasonable control, such as severe weather, industrial action affecting carriers, or failure of public networks. If such an event occurs we will contact you as soon as possible and the delivery period will be extended. If the delay is substantial you may cancel the affected part of the order and we will refund you.

If something has gone wrong, please tell us first at [contact email address] or through our contact page. We aim to acknowledge every complaint within five working days and to resolve it as quickly as we can.

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country you live in, and the consumer protection law of that country continues to apply to you.

We may transfer our rights and obligations under these terms to another organisation, and will always tell you in writing if this happens. You may only transfer your rights or obligations to someone else if we agree in writing.

This contract is between you and us; no other person has any right to enforce it. If a court finds part of these terms unlawful, the remaining paragraphs remain in force. If we delay in enforcing a term, that does not prevent us from enforcing it later.