Shipping & delivery

We dispatch every order from our warehouse in the United Kingdom and currently deliver to addresses in the United Kingdom only. All prices are charged in pounds sterling.

If you are outside the UK and would like a piece sent to you, write to us at [contact email address] — we will tell you honestly whether we can arrange it and what it would cost before you commit to anything.

The full cost of your order — items, delivery and any applicable VAT — is confirmed on the checkout page before you pay. We never add a charge after you have placed an order.

Orders are picked and packed in the order they arrive. The delivery service and any estimated timescale available for your address are shown at checkout, and your dispatch email confirms when the parcel has left us.

Estimates are estimates. What we commit to legally is this: unless we have agreed a longer period with you, your order will be delivered within 30 days of the contract being formed. If we cannot meet that, you may treat the contract as at an end and we will refund you in full.

Deliveries are made on working days. Orders placed over a weekend or a public holiday begin processing on the next working day.

Goods are your responsibility from the moment they are delivered to the address you gave us, or to a neighbour or safe place you asked the carrier to use. Ownership passes to you once we have received payment in full.

If nobody is in, the carrier will leave a card or message explaining how to rearrange delivery or where to collect. Where a parcel is unclaimed and returned to us, we will contact you to arrange redelivery, which may carry a charge.

Please check your order on arrival. Tell us within a reasonable time if anything is damaged or missing, and we will replace or refund it.

If your parcel has not arrived when you expected it, check the tracking link in your dispatch email first, then write to us at [contact email address] with your order number. We will chase the carrier on your behalf.

A parcel is not usually treated as lost by carriers until a set period has passed since dispatch. Once it is confirmed lost, you can choose a replacement or a full refund — the claim is ours to make against the carrier, not yours.

Where a delay is caused by something outside our reasonable control, such as severe weather or industrial action affecting the carrier, we will keep you informed and extend the delivery period. If the delay becomes substantial you may cancel and be refunded.

Please check your delivery address carefully before paying — we cannot be responsible for an order sent to an address entered incorrectly. If you spot a mistake, contact us immediately and we will change it if the parcel has not yet been dispatched.

Your right to cancel within 14 days, how to return a piece, who pays return postage and how quickly we refund are all set out on our Returns & Refunds page.